Refund Policy
A legal disclaimer
At City Trash Junk Removal, customer satisfaction is our priority. We strive to provide reliable, timely, and professional trash and junk removal services. If you are not fully satisfied with our service, please review our refund policy below.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
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Service not rendered: If we are unable to complete your scheduled service for reasons within our control, we will be able to complete it.
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Duplicate charges: If you are charged more than once for the same service.
Non-Refundable Situations
Refunds will not be issued in the following cases:
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If the customer provides incomplete or inaccurate information, that leads to a failed service attempt.
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If access to the junk or removal area is denied or unsafe, please let me know.
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If the customer cancels with less than 24 hours’ notice (a cancellation fee may apply).
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If the junk/items removed were clearly listed as non-removable items in our terms of service (e.g., hazardous materials, certain electronics, etc.), they are not allowed to be removed.
Requesting a Refund
To request a refund, please contact us within 48 hours of your service:
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Phone: 754-333-1447
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Include: Your name, service date, service location, and a brief description of the issue.
All refund requests will be reviewed within 3–5 business days, and you will be notified of the outcome via email or phone.
Chargebacks
Filing a chargeback with your bank before contacting us may delay the resolution process. We encourage all customers to contact us directly to resolve any issues prior to disputing a charge.
Thank you for choosing City Trash Junk Removal. We appreciate your business and look forward to serving you again!